Troubleshooting

Chrome Stable is required

Install or update official Google Chrome Stable in its normal system location. Do not point the app at Chromium, Chrome for Testing, Beta, Dev, or Canary. Restart Cantero Madera after installing Chrome.

Secure storage is unavailable

Unlock or repair the operating system’s credential storage, then restart the app. Cantero Madera will not fall back to plaintext storage for license, proxy, mailbox, billing, or account secrets.

Proxy test fails

• Recheck host, port, username, and password.
• Put IPv6 hosts in brackets.
• Remember that passwords can contain colons.
• Confirm the provider allows connections from your current network.
• Verify that the proxy supplies a stable external exit.

If profile creation reports a duplicate exit, choose a proxy that resolves to a different external IP.

Automated signup is unavailable

Confirm TextVerified is configured and passes Test Connection. In Create Profile, at least one mailbox provider must be marked Available and connected successfully.

Billing Profile cannot be deleted

Assigned entries are locked. Existing profiles own snapshots of the original data, but the catalog entry remains protected while its assignment count is nonzero.

A profile action is disabled

Wait for that profile’s active automation to finish and close its managed Chrome window when requested. The same profile cannot be controlled by interactive and automated actions simultaneously.

A run failed, timed out, or needs review

Open Run Detail before doing anything else. A pre-submit browser failure differs from an uncertain post-submit Prime or checkout result. Follow Needs Review for consequential work.

If the problem remains, contact support with sanitized run information. Never send secrets.